Craig Birrell 
Newcastle Australia

Training DeliveredOver the past several years I have delivered the following programs:

• coaching strategies for supervisors to assist with performance based problems;
• job seeking, interviewing coaching, preparation of job applications
• creative training techniques
• train the trainer
• complaint handling
• consumer protection and customer service
• procedural design
• specialised software training
• consumer credit training, technical and general
• performance planning
• front line manager competency information session
• technical note taking

Professional Areas of Interest

• front line supervisors leading workplace change through action
• Frontline Management Competency Initiative
• group mentoring